Frequently Asked Questions
Everything you need to know about your TT US home shopping experience.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location within the United States.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee on select large furniture items. This includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Quality and sustainability are core to TT US. We partner with manufacturers who utilize FSC-certified timber and eco-friendly finishes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.